Processing and Delivery

Processing:

Payment must be fulfilled up to 3 days after placing an order.
Email proof of payment to rampcityhelpdesk@gmail.com. Don't forget to send your Order Number.
Upon successful payment, the customer will receive an order confirmation through their registered email address.
If you can't find your automated Order Confirmation email, please check your junk mail or spam folders. Otherwise, kindly contact us and we will be able to resend your confirmation email to you for your reference.
Cancellation can't be done automatically once the order is paid and confirmed. Please send us a message for any further assistance.
We will prepare your package and have your orders picked up at our warehouse.

Delivery:

Orders are for delivery only. We will handle the booking but the cost will be shouldered by the buyer.
The rider's pick-up time will be from 9 A.M. to 6 P.M. No pick-up during lunch break, weekends, and holidays.
Pickup will be in our warehouse at 1st Laura Drive, Bagumbayan, Taguig. Philippines
Orders are subject to 1-3 working days processing time. After which the following delivery timeframes apply. Deliveries do not take place on Sundays / Public Holidays. Delivery timeframes are estimated and not always guaranteed.
Once shipped and handed over to the courier, we won't be held liable for delays, unlocated addresses, and heavily damaged items during transit.
Please note that you are fully responsible for retrieving your package, and we highly recommend that you continue to track its progress after booking the courier.
In the event your package is unclaimed and returned to us, any re-delivery requests will incur extra shipping charges that will be shouldered again by you.

*Please message us if you don't receive your order within those time frames.